● All return requests must be made within 30 days of delivery.
● To verify you are eligible to make a return, please contact Customer Service at: 1-914-937-0404.
● We will explain your options and issue a Return Authorization (RA) number. Returns will not be processed without a valid RA number.
● Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.
● Returns resulting from customer order error will be charged a minimum of 25% restocking fee and freight charges both ways.
● All fees will be deducted before a credit or refund is issued.
● Special order items cannot be returned.